Privacy Policy

1. Introduction

RapidScale B.V. ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, use our services, or interact with us.

This policy applies to all personal data we process about you, whether you are a visitor to our website, a prospective client, an existing client, or a business partner.

2. Data Controller Information

3. Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our website or services. The data we collect includes:

3.1 Information You Provide

• Contact information (name, email address, phone number, company name)
• Business information and project requirements
• Communication preferences and correspondence with us
• Information provided in forms, surveys, or during consultations

3.2 Automatically Collected Information

• IP address, browser type, and operating system
• Website usage data, page views, and navigation patterns
• Device information and technical specifications
• Cookies and similar tracking technologies (see our Cookie Policy)

4. How We Use Your Information

We process your personal data for various purposes based on different legal grounds. Here's how we use your information:

4.1 Service Provision

• To provide IT outsourcing and development services
• To respond to your enquiries and provide customer support
• To manage our business relationship and deliver contracted services
• To process payments and maintain financial records

4.2 Business Operations

• To improve our website functionality and user experience
• To analyse usage patterns and optimise our services
• To conduct research and development for new services
• To ensure security and prevent fraud

4.3 Marketing and Communications

With your consent, we may use your information to send you marketing communications about our services, industry insights, and relevant updates. You can opt out of marketing communications at any time.

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Contract Performance: To fulfil our contractual obligations and provide services
• Legitimate Interest: For business operations, security, and service improvement
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with applicable laws and regulations

7. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. We may share your information in the following circumstances:

• With trusted service providers who assist us in delivering our services
• With professional advisors (lawyers, accountants, auditors) when necessary
• To comply with legal obligations or respond to lawful requests
• To protect our rights, property, or safety, or that of our clients or others
• In connection with a business transfer, merger, or acquisition

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Generally, we retain client data for the duration of our business relationship plus seven years for accounting and legal purposes. Website usage data and cookies are typically retained for shorter periods as specified in our Cookie Policy.

9. Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of processing
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, please contact us at privacy@rapidscale.top or +31 36 204 7653. We will respond to your request within one month.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, regular security assessments, and staff training on data protection.

11. International Data Transfers

When we transfer your personal data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as adequacy decisions, standard contractual clauses, or certification schemes approved by the European Commission.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data properly.